Bill Gates is credited with the quote that “Your most unhappy customers are your greatest source of learning.”  Let’s face it.  Nobody likes to deal with customers who are mad at you.  Especially when they are emotionally charged.  In this week’s episode, Mike & Blaine discuss the challenges of dealing with an unhappy customer and how you can turn this situation into a win-win for everyone involved.

Today's Beer:

Mike: Neighbour Pat’s Moose Drool Brown Ale

Blaine: Half Acre Beer Company – Deep Space IPA

@HalfAcreBeer

Watch on Youtube: https://youtu.be/h-ar2MQK5-Y

Listen to all our episodes at: https://www.mikeandblaine.com/podcast

cashflowmike.com

dryrun.com

#smallbusiness, #cashflow #Finance #beer #friends #entrepreneur #smbs #craftbeer 

Support the show

Catch more episodes, see our sponsors and get in touch at https://mikeandblaine.com/

Most Recent Episodes

May 29, 2026 Mature Content

The Rise of Therapy Speak: How Emotional Fluency Changed HR, Marketing, and Workplace Culture

Send us Fan MailAt some point, every conversation started sounding like a counseling session. This week on the Mike & Blaine Podcast, we talk about the rise of “Therapy speak” and why words...

Listen · 54:49

May 21, 2026 Mature Content

Business Strategy in the Kidult Market: From Lego to Pokémon on Mike & Blaine

Send us Fan MailAdulthood isn’t what it used to be. This week on the Mike & Blaine Podcast, we’re diving deep into the massive economic shift known as “Kidulting.” Why are grown adults...

Listen · 54:08

May 14, 2026 Mature Content

“Wait… What Do You Actually Do?” How to Cut the Fluff & Build Business Trust

Send us Fan MailAt some point, job titles stopped making sense. This week on the Mike & Blaine Podcast, we ask a simple question that’s surprisingly hard to answer: what do you actually do?...

Listen · 58:29

Load More Episodes

Blaine Bertsch Podcaster

Blaine is a co-host on Business, Beer & BS with Mike & Blaine. He's also Co-Founder and CEO at Dryrun, a business cash flow forecasting and modeling software company, and author of "Chronic Cash Flow". Blaine's co-host, Mike Milan, also known as "Cash Flow Mike", is a serial entrepreneur, author and finance coach for business owners and CPAs.