Sadly, I recently delivered the eulogy for my brother-in-law Daniel Dillard in Natchez, MS. Daniel was 67 years young (1955-2023). Death is just like a lightning strike, when it hits close to you, it gets your attention! Our lives are blessings from God and as I have blogged before, what our dash says between our year […]
After being such a celebrated champion of the customer for so many years, Southwest Airlines really, really blew it at Christmas with a system meltdown that destroyed memories for thousands as over 3100 flights were canceled Christmas Day and over 5000 the next day. This is a reputation rattling that takes my emotions back to […]
As Valentine’s Day approaches, love is in the air. And while this whole topic is highly charged in today’s workplace, there’s a brand of ‘love’ that’s not only appropriate but also necessary in our contemporary business environment—one that can drive engagement, job satisfaction, and bottom-line results. Leaders who want to make a positive impact on […]
