The Science of Neuroplasticity: Designing Coaching Interventions That Stick It’s the coaching dream: a client has a breakthrough in session—insight, clarity, energy—and you both leave feeling momentum. But a few weeks later, nothing’s changed. Old behaviors are back. The team is frustrated. The client is frustrated. And you’re left wondering: What happened? Chances are, it […]
NeuroLeadership Principles Every Coach Should Know A VP of HR once said during a coaching debrief, “It’s not that our leaders don’t care. It’s that they don’t understand what’s happening in the brains of their people—or their own.” That statement stuck with me. Because for all the focus on leadership competencies, communication skills, and personality […]
Coaching for Self-Regulation: Techniques to Master Emotional Control A regional sales leader sat across from me, arms crossed, voice tight. “I know I overreacted,” he admitted. “But in the moment, it just took over. I couldn’t stop myself.” He wasn’t talking about a blow-up. It was more subtle than that—an edge in his tone, a […]
Coaching for Self-Regulation: Techniques to Master Emotional Control A regional sales leader sat across from me, arms crossed, voice tight. “I know I overreacted,” he admitted. “But in the moment, it just took over. I couldn’t stop myself.” He wasn’t talking about a blow-up. It was more subtle than that—an edge in his tone, a […]
When I first joined Braintrust, I came from a world of sales training programs. I had spent over a decade immersed in frameworks, methodologies, roleplays, and sales scripts, good ones, even great ones. I’d worked with talented reps and teams across industries. But if I’m being honest, I’d also seen how quickly those “breakthrough” techniques […]
AI and the Cognitive Load: Using Automation to Streamline the Buyer Journey Not long ago, we sat down with the head of commercial strategy at a mid-market biotech firm. Her team had just implemented a new CRM-integrated AI tool designed to personalize follow-up emails after discovery calls. The tech was impressive—fast, accurate, data-rich. But what […]
Overcoming Analysis Paralysis: Simplifying Choices to Drive Buyer Action A few years ago, we were working with a fast-growing software company that had recently overhauled its product suite. The team was energized. Their demos were packed with functionality, dashboards, data points, integrations—every bell and whistle you could imagine. But there was one problem. Their deals […]
The Power of Mental Models: Coaching Clients to See New Possibilities If you’ve coached long enough, you’ve seen it: a high-performing client, capable and respected, sitting across from you, stuck in a belief they’ve never questioned. “I’ve always been this way.”“This is just how I operate.”“That’s not really in my DNA.” In many cases, the […]
How to Decode What Buyers Are Really Thinking (Even When They Don’t Say It) You’ve been there before. You’re delivering your pitch, explaining your value proposition, and on the surface, the buyer seems engaged. They’re nodding. Smiling, even. Saying all the right words. But something feels off. Something unsaid. A slight tightening of the mouth. […]
We like to believe we’re rational buyers. Yet, emotional economics says otherwise. We assume we weigh our options, analyze the facts, compare the numbers—and then make a smart, logical choice. But neuroscience tells a different story. Emotion, not logic, drives most of our purchasing decisions.In fact, research shows that feelings play a central role in […]
