In this conversation, Danielle Marshall speaks with Jay Palmer, a leader in healthcare quality and Health equity, about the importance of embedding health equity into healthcare systems. They discuss the significance of community engagement, cultural responsiveness, and the role of advocates in navigating healthcare. Jay shares insights on maternal health disparities, communication biases, and the need for relatable healthcare providers. The conversation emphasizes the necessity for patients to advocate for themselves and the barriers that hinder progress in health equity practices.

BIO: Jay Palmer is a healthcare quality and health equity leader with more than a decade of experience improving outcomes for Aging and Medicare populations. She has held leadership roles within local and regional health plans, where she guided efforts to improve Medicare Stars performance, strengthen compliance, and integrate culturally responsive care. Now, through her consulting work, she helps organizations design equity-focused strategies that are actionable and aligned with their broader goals. With a deep understanding of how policy, data, and culture shape both care delivery and team dynamics, she brings a thoughtful, systems-level approach to driving meaningful change.

You can get in contact with Jay at:

https://www.culturallyelevated.com/

linkedin.com/company/culturallyelevated

https://www.linkedin.com/in/jaympalmer 

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Keywords

health equity, healthcare quality, community engagement, cultural responsiveness, maternal health, patient advocacy, systemic bias, healthcare providers, communication, patient empowerment

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Danielle Marshall Founder

Danielle Marshall hosts Unpacked: Culture Chronicles, a space where we slow down and make sense of the moments that shape how we show up with each other. This podcast is an invitation into honest, sometimes messy, always meaningful conversations about culture, identity, and what it takes to stay connected in a world that often pulls us apart.

I don’t come to these conversations with all the answers. I come with questions. With curiosity. With a deep belief that when we are willing to look a little closer, to listen a little longer, something shifts.

In my work beyond the podcast, I serve as an executive coach and equity strategist, partnering with leaders and organizations navigating complexity, growth, and change. Through coaching, facilitation, and speaking, I support people in leading with clarity, cultural humility, and intention, especially in moments where the stakes feel high and the path forward is not always obvious.

Whether I’m working with a leadership team, sitting in a coaching conversation, or recording an episode, the throughline is the same. I’m interested in what becomes possible when we choose curiosity over certainty, and connection over assumption.

And when I’m not working or behind the mic, you can usually find me on the water, attempting to kayak my way through all 50 states. Still in progress, still learning, and very much in the spirit of figuring things out as I go.