Hosts:
Justin Shelley | Phoenix IT Advisors: https://www.phoenixitadvisors.com/
Mario Zaki | Mazteck IT: https://www.mazteck.com/
Joshua Holloway | 7th Di Technologies: https://7thdi.com/
What if the alerts your IT system already generates every single day could automatically turn into $50,000 in new annual revenue and $200,000 in delivered client value, in about 10 seconds? In Episode 92 of UnHacked, Justin, Mario, and Josh dig into the nuts and bolts of AI integrations and prove the concept live.
Justin pulls back the curtain on a real automation he built using an MCP server (Model Context Protocol), his PSA, and an AI agent. The result: noisy RMM alerts that used to slip through the cracks are now converted into plain-English, ROI-backed hardware opportunity proposals that actually mean something to a business owner or CFO. He walks through the math on a single hard drive alert showing a $554/year productivity loss and a $1,385 two-year risk exposure against a $220 fix. That is the kind of conversation that gets a client to say yes.
Mario shares how his AI agents Marcus and Maximus are integrated directly into Microsoft Teams and connected via read-only access to his PSA, letting his entire team ask real-time questions about open tickets without touching a report. He also drops a bombshell: by automating his onboarding, offboarding, and license review processes with AI, he saved nearly $40,000 in a single year.
Josh brings the compliance and security perspective, reminding everyone that charging ahead without a plan is exactly how you end up in an emergency meeting trying to figure out what you broke. His checklist is simple: one integration at a time, read-only access, and make sure you cannot accidentally delete production data.
The big theme running through all of it? Use AI to use AI. Do not start with the Technology. Start with the problem you need to solve, then figure out how to fix it. And before you build anything, talk to someone who knows what they are doing.
Free consultation (no strings attached): https://www.unhackmybusiness.com/
