This episode is sponsored by Chris Papin
Many businesses offer similar products.
Many compete on price.
Many spend heavily on marketing.
Yet some consistently outperform everyone else.
Why?
In this episode of MOJO: The Meaning of Life and Business, Jennifer R. Glass sits down with attorney, CPA, insurance professional, and BLABO podcast host Chris Papin to explore one of the most overlooked drivers of business success: the intentional customer experience.
Drawing lessons from Disney, Las Vegas hospitality, restaurants, and professional services, Chris explains why great customer experiences are rarely accidental. They are designed.
Together, they discuss:
• What Disney teaches about customer experience and customer loyalty
• Why intentionality matters more than most businesses realize
• Lessons Small Businesses can learn from hospitality leaders
• The connection between trust, service, and long-term Growth
• How to create memorable experiences without overwhelming your team
• Why listening may be the most valuable business skill of all
If you’ve ever wondered why some businesses consistently earn referrals, repeat customers, and lasting loyalty while others struggle to stand out, this conversation offers practical insights you can begin applying immediately.
Connect with Chris Papin:
Website: papincpa.com
Podcast: BLABO (Behave Like A Business Owner)
LinkedIn: Chris Papin
About my guest: Chris Papin brings a truly unique and holistic perspective as an advisor, serving as a powerful bridge between the legal and financial realms. He is one of those rare professionals who is simultaneously a licensed attorney, a certified public accountant, and a life, accident, and Health insurance producer. This powerful combination, backed by a Master’s in accounting and a Juris Doctor degree, allows him to guide small businesses through complex challenges in strategic planning, compliance, and growth. An award-winning professional recognized for Innovation and admitted to practice before the United States Tax Court, Chris is focused on one mission: guiding small businesses toward a brighter tomorrow.
Keywords: customer experience, small business, strategic planning, compliance, business growth, legal advisor, financial advisor, life insurance, health insurance, accounting, tax planning, tax compliance, insurance sales, needs analysis, empathetic consulting, client Relationships, value proposition, professional services, business disruption, industry innovation, marketing strategy, customer retention, hospitality experience, intentionality in business, emotional connection, customer service training, customer retention strategies, business optimization, customer feedback, business model innovation
