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You are using AI. That's the right thing to do. You are enamored with how fast and intelligent it is. But you are getting inconsistent results. And you are worried it's your prompts.
You have been using AI. Getting inconsistent results. Pushing back when it ignores your instructions. Telling it the same thing ten times. And wondering if you are just doing it wrong.
You are not doing it wrong. You are misunderstanding what it is.
Michael Toguchi builds AI systems for universities, nonprofits, and some of the largest mission-driven organizations in the country. Stanford. University of California. Major associations with hundreds of thousands of members. Places where an inconsistent output or hallucinations are not just annoying, they have real consequences.
What he has found is that the AI problem is almost never an AI problem. It is a foundation problem. Organizations that struggle with AI outputs almost always have unclear goals, inconsistent data, and no governance before they touched that tool. AI does not fix the crack in your foundation. It runs on top of it. And if the foundation is broken, AI produces mediocre output at extraordinary speed.
In this episode of The Business Growth Architect Show: Founders of the Future, Beate and Michael dig into what it means to stop expecting AI to figure you out, and start taking responsibility for what you are asking it to do. We talk about the comprehension shift that changes how you use every tool. The follow-up problem every business owner has and how AI can solve it at every level. When to build your own agent and when to hire a one-time build. And the data protection moves every founder should make before they go any further.
Michael also brings a framework most tech conversations skip entirely: the stewardship test. Did you design this system to help the people who will use it, or to bypass them? That question, he says, tells you more about the Health of your AI strategy than any compliance framework.
This episode is for the founder who uses AI every day and still does not fully trust it. Who has been frustrated by the inconsistency and is not sure whether the problem is the tool or the approach. The answer is in this conversation.
About Michael Toguchi
Michael Toguchi is the Chief Strategy Officer at eResources, where he leads platform direction for application management systems that streamline complex processes like scholarships, grants, admissions, and accessibility services. With over 25 years of experience driving digital transformation for universities, non-profits, foundations, and associations, Michael specializes in simplifying internal workflows to help mission-driven teams reduce manual work, scale sustainably, and strengthen compliance. His work powers organizations including Stanford, UC Davis, PG&E, the Roddenberry Foundation, and Google’s Certified Innovator Program. At the core of his mission is a commitment to building Technology that enables teams to focus less on managing systems, and more on delivering meanin
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