What separates strong leaders from leaders who are just guessing? According to Dennis Lauscha, it starts with listening — really listening — to your team, your fans, and the people on the front lines. In this clip, Dennis breaks down why leaders have to create space for honest feedback, even when it’s uncomfortable.
From big decisions to small details — even ketchup and mayonnaise at the concession stand — Dennis makes the case that every piece of feedback matters. If you’re leading a team, managing an organization, or trying to build trust with your audience, this is a powerful reminder: the worst thing you can do is stop listening.
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Dr. Michelle K. Johnston is a management professor, executive coach, and leadership expert who is the Clifton A. Morvant Distinguished Professor in Business at Loyola University New Orleans.
Her first book, The Seismic Shift in Leadership, The Seismic Shift in Leadership: How to Thrive in a New Era of Connection, is now an Amazon bestseller.
She was recently named A Woman of the Year by CityBusiness and one of the most influential New Orleanians.
Michelle is a celebrated keynote speaker presenting at conferences and events nationwide. She received her Ph.D. in Communication from Louisiana State University and was named to the prestigious 100 Coaches Group, which consists of the top executive coaches worldwide.
For speaking engagements, media, and more, visit michellekjohnston.com.
