My guest this week is Jon Francis, the newly appointed Chief Data & Analytics Officer, and Head of Digital at State Farm Insurance. John’s career reads like a master class in how data, digital and experience converge to drive transformation. At State Farm, he’s going to be focused on building smarter, more human digital experience that serves both customers and agents, a mission that sits squarely at the intersection of Technology and trust.
Before joining State Farm, he spent three years at General Motors as Chief Data and Analytics Officer, leading enterprise-wide data strategy and Innovation. Prior to that, he served as Chief Digital and Analytics Officer at Starbucks, where he and his team built a centralized engine for analytics, machine learning, and research, powering everything from personalized marketing to AI-driven Real Estate decisions. If that’s not enough, John’s career has also spanned leadership roles at Nike, Amazon, Expedia, and T-Mobile, making him one of the few executives who’s helped shape digital strategy across nearly every major industry.Â
