What if your career site could convert like an online store?
LIVE from RecFest, Guys sit down with Shay Johnson, VP, Strategic HR Partnerships at Compass Group USA, to uncover how one of the world’s largest employers turned high-volume hiring into a data-driven success story — powered by Dalia, Conversational AI, and a smarter TA automation tech stack.
When Dalia first approached Compass Group, it seemed like a gimmick — a pop-up to stop candidates from leaving the page. But that tiny piece of code became one of the most effective recruiting tools in modern talent acquisition. Through candidate re-engagement and personalized candidate nurture, Dalia helped recruiters connect with applicants in the critical first 72 hours — before they disappeared into the void of candidate ghosting.
The result?
12% conversion to hire rate on the career site
Huge ROI through reduced Indeed and ZipRecruiter spend
Major staffing agency reduction thanks to better internal leads
A more human candidate experience that actually drives engagement
This conversation dives into how Compass Group built an internal talent database, improved hiring manager compliance, and used AI-driven tools like Dalia and Paradox Olivia to transform their recruiting optimization strategy.
If you’re in HR, employer brand, or leading a talent acquisition team, you’ll learn how data, automation, and empathy can redefine recruiting — and finally show measurable ROI.
0:00 – In this Episode
0:29 – Shay’s Elevator Pitch
1:31 – The Problem Shay Started with
4:30 – Finding a Solution
7:02 – Visualization of the Dalia Process
10:31 – Interaction Patterns With AI and ATS Tools
11:55 – Beyond the Job Post
14:22 – Ghosting Rates Going Down?
15:09 – Best Communication Tactics
18:30 – Does Dalia Prevent Fake Applies?
20:02 – Stealing Share from the Big Players
21:54 – Impact on Candidate Quality
23:08 – What’s Next for Dalia?
26:45 – Questions
Shay’s LinkedIn: https://www.linkedin.com/in/michaelshayjohnson/
Chad & Cheese:
Website: https://www.chadcheese.com/
Make sure you check FREE Stuff: https://www.chadcheese.com/free
Subscribe for an audio version: https://www.chadcheese.com/subscribe
Podcast Production & YouTube Management: https://beverlyen.com/production
