The future customer expects hyper-personalised service, instant answers, and AI-level efficiency. Consumer behaviour expert Shahar Boyayan reveals how AI is fundamentally changing what customers want from businesses – and shares simple solutions that won’t break your budget.
In this episode, you’ll discover how one business owner reduced their team from 16 employees to just 3 using AI automation, why 83% of customers now prefer AI systems over traditional customer service, and practical tools starting at around £200 per month that can transform how you serve customers.
Shahar explains why five generations are all adopting AI differently, from Baby Boomers embracing smart home Technology to Gen Z demanding socially conscious business practices. You’ll learn about the shift towards home-based services, the rise of experience-driven purchases, and why customers increasingly expect everything tailored specifically to them.
Key topics covered:
• How AI is creating hyper-personalisation expectations
• Voice AI solutions that handle calls, bookings and customer service
• Why customers prefer automated systems that solve problems quickly
• Real examples: funeral homes, tattoo parlours, and restaurants using AI
• Tools that create presentations, videos, and marketing content in seconds
• The social implications of AI friends and digital companions
• How to identify which AI tools your business actually needs
Practical tools mentioned:
– Gamma (AI presentation creator)
– Claude (brainstorming and copywriting)
– Ossa.ai (faceless video creation)
– Voice AI customer service systems
Whether you’re worried about falling behind or excited about new possibilities, this episode gives you a clear picture of where customer behaviour is heading and actionable steps to adapt your business.
Connect with Shahar Boyayan:
Website: proptalkie.com (includes free reports on consumer behaviour changes)
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