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What if your customer feedback system could make you a better leader—not just improve your metrics?
In this episode of Retail Leadership with Steve Worthy, we’re joined by Eric Sangerma, Head of Growth at Simplesat—the customer feedback platform trusted by brands around the world.
Simplesat helps retail leaders capture, interpret, and act on customer sentiment in real time. But Eric’s philosophy goes even deeper. He believes feedback is the foundation for great leadership—if you’re brave enough to hear it.
In this episode, we explore:
- How retail brands can close the loop on feedback to build loyalty
- The leadership habits that create stronger, more human teams
- Simplesat’s quiet but powerful approach to team growth
- Why journaling may be the most overlooked tool in leadership
Simplesat is also a proud sponsor of the 2025 Retail Leadership Study, helping us explore the connection between team development, customer experience, and long-term brand performance.
“Customer feedback is the new currency—but only if you know how to spend it.”
Changed the Simplesat information
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DOWNLOAD – The Campus 2025 Retail Leadership Development Report, HERE.
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SPONSORS:
Simplesat.io
Bellwether
NetConV
Nexlytix
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Steve Worthy is a podcasting veteran; he began in 2007 with By Husbands For Husbands, a podcast and business focused on helping entrepreneurial husbands succeed professionally and personally by balancing work and family.
Steve is a seasoned business leader with over 25 years of executive retail leadership experience. His career is focused on assisting podcasters and leaders to find their unique voice and understand how to fit within their culture to advance their podcasts and career.
Currently, as an entrepreneur, Steve teaches both novice and experienced podcasters how to live stream through his Podcasters LIVE Academy. Steve views this as the best medium for podcasters to grow and engage with their audience authentically.
