Today Ian Peterman welcomes Dallan Labrum who will share some of his insights from the data market. Dallan starts off with a quick introduction to his journey and his company and continues to talk about how the process of personalization for companies works, mainly with company identity. Dallan then talks about trust of customers and the importance of it for business. He and Ian discuss the shift in company policy into something more aimed at making coworkers also friends and how that helps to motivate the workforce. Dallan and Ian continue on to talk more about customer care and how bad or inattentive customer service can cost you a lot of potential deals in the long term. Another important point that Dallan mentioned is that you can and should start with the change the soonest you can: no matter the stage of your company now. In the guest outro Dallan invites people to ask him questions and where to contact him.
Parts:
00:00 – Intro
03:13 – Personalization
08:32 – Core Values
15:44 – Trust
20:31 – Company Culture
29:52 – Customer Care
31:51 – Start Now
43:16 – Guest Outro
About Dallan Labrum:
Dallan is the VP of Sales and Support at ProdataKey. He wants to add value in every single interaction and inspire those around him to continually improve themselves and their processes as he continues to improve his own.
Know more about Dallan and ProdataKey here:
https://www.linkedin.com/in/dallan-labrum%E2%84%A2-bb1548194?
/////////
Want to be a guest? Visit: https://bit.ly/3BetCkf
/////////
Want to work with us? 👉 https://www.petermanfirm.com/connect/
/////////
👉YouTube Channel: http://bit.ly/3sG7VEi
✍️ Blog: https://bit.ly/3kltV6s
📘 Conscious Design Book – https://www.amazon.com/dp/B09KNMN9BT
📰 Join our Newsletter: https://bit.ly/2U8IlMS
/////////
Hosted by: Ian Peterman
Creative Director: Sara Clark
Social Media: Jacqueline Sagun
👉Our website: https://www.petermanfirm.com/
/////////
Hosted by: Ian Peterman, CEO and founder of the Peterman Design Firm
Creative Director: Sara Clark
Social Media: Jacqueline Sagun
👉Visit our website: https://www.petermanfirm.com/
This content is part of the movement to make the Conscious Design approach to developing products, brands, and companies widely used. Ian Peterman is the leading expert in Conscious Design, hosting the Conscious Design podcast and co-author of the book Conscious Design.
If you enjoy our content, please support us by subscribing and sharing our episodes!
