Discomfort versus Harm in a Conflict One key teaching in my introductory class on conflict is that feelings are not facts. Feelings are real and need to be heard and acknowledged, but just because they are strong, doesn’t mean they reflect the truth of a situation. And when we feel uncomfortable with a topic, it […]

What Do Small Business Owners Need to Understand about Conflict? I have worked with a number of leaders and teams in small businesses. They, like bigger businesses and organizations, sometimes need help to navigate conflict and communicate effectively. Every business is unique, with its own set of strengths and challenges, but over time I have […]