Posts Tagged With ‘ customer-satisfaction ’

Texan Takes On Walmart: Lawsuit Demands $100 Million or a Lifetime of Limitless Shopping A major lawsuit against Walmart was recently filed by a guy in Texas who demanded that the retail giant either pay $100 million or grant him “a long period of free limitless shopping. Walmart Faces Lawsuit Over Alleged Shoplifting Incident: Accusations Include Deceptive Motivation and Infringement of Social Liberties Although the complaint doesn’t get into specifics about what transpired at Walmart, it does state that there was a “deceptive motivation of shoplifting” and “the infringement of social... Continue Reading

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. That’s right, your every move. They’re watching your every decision, every action, and every word. And if you’re not careful, they’ll have no qualms about letting you know when you’ve screwed up. Now, you might be thinking, “But I’m the boss! I call the shots around here!” Well, that might be true, but just because you’re in charge doesn’t mean you can rest on your laurels. In fact, it’s quite the opposite. Your position of power comes with a responsibility... Continue Reading

In this article, Ernie Martin, author and marketing communications expert, shares eight universal marketing principles that every entrepreneur must know to achieve this. In a recent KAJ Masterclass Live episode, Ernie Martin, author and marketing communications expert, shared his insights on how entrepreneurs and small business owners can make customers love their businesses. Martin is also the founder and CEO of Receivable Savvy, a research and content development consultancy that helps finance professionals master order-to-cash. Martin begins by addressing a common misconception among entrepreneurs... Continue Reading