The senior living industry is at a pivotal turning point, and this episode of Bridge the Gap captures exactly why. Josh and Lucas sit down with returning guest Traci Taylor-Roberts, newly appointed CEO of Harmony Senior Services, to discuss leadership transitions, portfolio Growth, and, most importantly, the changing expectations of today’s senior living customer. From resident advisory boards and Technology feedback loops to customization in design and resident-led programming, this conversation highlights how listening to residents is becoming a competitive advantage.
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