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What does it take to build a leadership culture that scales across generations, industries, and millions of customer interactions? In this powerful conversation, Chris Comeaux sits down with Mark Miller — former Vice President of High Performance Leadership at Chick-fil-A and bestselling author of The Secret — to explore the principles behind extraordinary leadership.
From his humble beginnings as an hourly team member to helping shape Chick-fil-A’s leadership development strategy, Mark shares hard-earned Wisdom about influence, intentionality, and what truly drives organizational Growth.
Throughout the episode, Mark unpacks the foundational leadership framework behind the acronym SERVE: See the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody the Values. He explains why leadership is ultimately about service — not position — and why organizations that fail to intentionally develop leaders will eventually plateau. Chris and Mark also discuss the tension between results and relationships, the importance of creating a common definition of leadership, and how healthcare, Hospice, and nonprofit leaders can prepare for the future by multiplying leadership capacity throughout their organizations.
For leaders navigating complexity, growth, or organizational transformation, this episode offers practical insight and timeless leadership principles from one of the most respected leadership voices connected to the Chick-fil-A Legacy.
Key Takeaways
- Great leadership requires balancing both results and relationships— not choosing one over the other.
- Organizations plateau when leadership development does not scale with growth.
- Leadership is fundamentally about serving strategically, not simply being helpful or nice.
- Strong cultures are built when organizations create a shared definition of leadership.
- Continuous learning and reinvention are essential for long-term leadership effectiveness.
If this conversation challenged and encouraged you, share this episode with another leader in your organization. Subscribe to the podcast for more conversations designed to help healthcare leaders, nonprofit executives, hospice professionals, and business leaders live and lead with greater purpose, Clarity, and impact. And don’t miss Part Two of this powerful discussion with Mark Miller.
Guest:
Mark Miller, Business Leader, Wall Street Journal and International Best-Selling Author, Communicator, and Co-Founder of Lead Every Day
Host:
Chris Comeaux, President / CEO of TELEIOS | Author of The Anatomy of Leadership
Teleios Collaborative Network / https://www.teleioscn.org/tcntalkspodcast
The Anatomy of Leadership podcast explores the art and science of leadership through candid, insightful conversations with thought leaders, innovators, and change-makers from a variety of industries. Hosted by Chris Comeaux, each episode dives into the mindsets, habits, and strategies that empower leaders to thrive in complex, fast-changing environments. With topics ranging from organizational culture and emotional intelligence to navigating disruption and inspiring teams, the show blends real-world stories with practical takeaways. The goal is simple yet ambitious: to equip leaders at every level with the tools, perspectives, and inspiration they need to lead with vision, empathy, and impact.
https://www.teleioscn.org/anatomy-of-leadership
I am currently the President/CEO of Teleios Collaborative Network which is like a co-op of nonprofit hospice and palliative care organizations. I am also CEO of Teleios Consulting Group. The goal of the collaboration is to harness the best of each hospice and enable the network to better care in each community for the patients and families being served as well as introduce innovations across the membership network and work with payers for new innovative solutions for those dealing with serious or advanced illness.
I am also host two podcasts, Anatomy Of Leadership and TCNtalks. Anatomy of Leadership was inspired by my book "The Anatomy of Leadership" which I wrote for Leaders, visionaries, and change-makers. The podcast delves deep into the essence of purpose-driven and high-performance leadership.
The show guides you through a journey of discovery—revealing how effective leadership can significantly alter the trajectory of our teams, organizations, our lives, and the world at large.
We examine topics like:
- Self-Mastery
- Caring for Others
- Influence
- Intention
- Cause and Purpose
Bio
Over the years, I have become nationally known as a leader in our country’s hospice and palliative care industry, where I spent a large portion of my career as President/CEO of Four Seasons in western North Carolina, a 2009 American Hospital Association Circle of Life Award Winner. In 2005, the Carolinas Center for Hospice and End of Life Care honored me with the Peter Keese Leadership Award.
In 2006, I left Four Seasons for two years to build an alliance between the prestigious national healthcare consulting firm, the Studer Group, and Covenant Hospice in Pensacola. The vision was to transform, develop, and grow leaders throughout the hospice and palliative care world. With this venture from its infancy to an established coaching firm partnering with post-acute healthcare organizations from New York to California. I returned to Four Seasons in 2008 to apply everything learned in the trenches on leadership to an organization I knew and loved.
My hospice career began in 1997 at Covenant Hospice in Pensacola, Florida. Earlier in my career, where I worked with KPMG Peat Marwick, a “Big Four” CPA consulting firm, and with Cooper Industries, a Fortune 100 Company, in its Executive Development Program.
I have a Masters in Leadership from the Thayer Institute for Performance Virtuosity.
I am blessed to have a wonderful wife, Deshia and a proud parent of 5 children (3 boys and 2 girls). Love spending time outdoors with my family, reading, and learning in the mountains of Western North Carolina.
