Posts Tagged With ‘ Services ’

Another big bank is being exposed for corporate fraud. Bank of America will pay more than $100 million to customers for double-dipping on fees imposed on customers with insufficient account funds, withholding reward bonuses promised to credit card customers, and misusing personal information to open accounts without customers’ knowledge, the Consumer Financial Protection Bureau announced Tuesday. The Office of the Comptroller of the Currency also found that the bank’s double-dipping on fees was illegal. Bank of America will pay a total of $90 million in penalties to the CFPB and $60 million... Continue Reading

Another large financial institution has been caught gouging customers. Raymond James Financial Services agreed to settle allegations Tuesday with six state securities regulators for charging unreasonable commissions on trades that harmed investors. The broker-dealer will pay at least $8.2 million in refunds to clients, and $4.2 million in penalties and costs. A task force of state regulators from Alabama, California, Illinois, Massachusetts, Montana, and Washington investigated Raymond James’s compensation practices, and found that it charged excessive commissions on more than 270,000 low-principal... Continue Reading

Photo: Dwight Burdette Farmers Insurance began limiting the sale of new homeowners insurance policies in California on July 3, the company, a subsidiary of the Zurich Insurance Group, announced Friday. Farmers is the No. 2 homeowners insurer in California. Farmers’ action follows American International Group’s curbing homeowners insurance sales for owners at high risk of floods, storms, or wildfires in 200 U.S. zip codes; State Farm’s halting the sale of insurance coverage to all homeowners in California; and Allstate’s stopping the sale of new home, condominium, and commercial insurance... Continue Reading

Most people rely heavily on online shopping. However, with lots of screens before you get to check-out, you could sign up for a service without knowing it. Then, it can be difficult to cancel. For years, Amazon.com enrolled consumers into its Prime program without their consent while making it hard for them to cancel, the Federal Trade Commission charged in a lawsuit filed Wednesday. Amazon used manipulative, deceptive designs called “dark patterns” to trick consumers into enrolling in automatically-renewing Prime subscriptions. The button offered to consumers to finish their transaction... Continue Reading

Photo: Filip Maljković American International Group is planning to curb homeowners insurance sales for owners at high risk of floods, storms, or wildfires in 200 zip codes across the United States, according to a report in the Wall St Journal. AIG is the third major insurer in recently to announce cuts to homeowners insurance.  “AIG’s actions are shameful,” David Arkush, director of Public Citizen’s Climate program. “It is a top global insurer of oil and gas  — meaning that, more than most insurers on the planet, it is contributing to and profiting from the very climate harms that... Continue Reading

Either I missed the Public Citizen report on the toll private equity is taking on U.S. health care or I didn’t understand the significance of it. The report, released in March 2023, says private equity takeovers have come with shocking lapses in safety, with prices rising faster than at non-private equity acquired entities, while patients have been subjected to price gouging schemes. Private equity acquisitions in the health care sector have climbed since the financial crisis in 2009, particularly in the past five years. Unlike acquisitions of hospitals, which usually occur under with public... Continue Reading

Financial institutions are increasingly using chatbots, which put out human-like responses using computer programming, to communicate with customers to save money. Chatbots sometimes have human names and use popup features to encourage interaction. Some chatbots use more complex technologies such as “artificial intelligence” to respond to customers. The Consumer Financial Protection Bureau has received hundreds of complaints from frustrated customers trying to receive timely, straightforward answers from their financial institutions or to raise a concern or dispute. “To reduce costs, many... Continue Reading

More than three quarters of adults have used a payment app, called a P2P or peer-to-peer or person-to-person app. Widely used nonbank payment apps include PayPal, Venmo, and Cash App. The apps can be used on a computer or mobile device to send money to someone else without writing a check or handing over cash. Young adults use payment apps even more frequently. Eighty-five percent of consumers aged 18 to 29 have used one of these apps, according to a Consumer Reports survey. The Consumer Financial Protection Bureau offers the following information on the pitfalls of using payment apps: Money... Continue Reading

It’s not surprising what last year’s top consumer complaint was. I’ve seen it many times as No. 1 on annual consumer complaint lists. It’s auto sales and repair. “Consumers rely on cars to get to work, school, doctors’ appointments and more,” said Erin Witte, director of consumer protection for the Consumer Federation of America. Complaints related to the sale and leasing of new and used automobiles – pricing, advertisements, and mechanical defects – as well as issues related to the repair of vehicles. It’s the seventh year in a row that auto sales, leases, and repairs are... Continue Reading

An “investment opportunity” extremely popular on the social media platform WeChat stole millions from the Chinese community in the United States. Social media posts urged people to “invest” in various household goods and electronics, promising returns of 20-40 percent in one to three months. But it was really a scam, according to the Federal Trade Commission. Using WeChat groups, scammers heavily promoted the investment with pictures and stories about supposed successful investors. To invest, people agreed to over-pay upfront – as much as three times the retail price – to buy items... Continue Reading