Posts Tagged With ‘ Research ’

Financial institutions are increasingly using chatbots, which put out human-like responses using computer programming, to communicate with customers to save money. Chatbots sometimes have human names and use popup features to encourage interaction. Some chatbots use more complex technologies such as “artificial intelligence” to respond to customers. The Consumer Financial Protection Bureau has received hundreds of complaints from frustrated customers trying to receive timely, straightforward answers from their financial institutions or to raise a concern or dispute. “To reduce costs, many... Continue Reading

More than three quarters of adults have used a payment app, called a P2P or peer-to-peer or person-to-person app. Widely used nonbank payment apps include PayPal, Venmo, and Cash App. The apps can be used on a computer or mobile device to send money to someone else without writing a check or handing over cash. Young adults use payment apps even more frequently. Eighty-five percent of consumers aged 18 to 29 have used one of these apps, according to a Consumer Reports survey. The Consumer Financial Protection Bureau offers the following information on the pitfalls of using payment apps: Money... Continue Reading

It’s not surprising what last year’s top consumer complaint was. I’ve seen it many times as No. 1 on annual consumer complaint lists. It’s auto sales and repair. “Consumers rely on cars to get to work, school, doctors’ appointments and more,” said Erin Witte, director of consumer protection for the Consumer Federation of America. Complaints related to the sale and leasing of new and used automobiles – pricing, advertisements, and mechanical defects – as well as issues related to the repair of vehicles. It’s the seventh year in a row that auto sales, leases, and repairs are... Continue Reading

On Saturday, I received a strange email. It said it was from Gastro Health and a new lab result had been entered into my patient portal from my Gastro Health provider. To access my lab results, I was to go to my patient portal. I thought it was a scam. I haven’t had a test done recently related to my digestive system, and my doctor belongs to a practice called Gastroenterology Associates. The next day, I thought I’d write an article warning people about a possible scam. However, when I started doing research, I found that Gastro Health is a private equity firm that purchases the offices of... Continue Reading

For years, research has shown that eating packaged products – such as some breakfast cereals, snack bars, frozen meals, and most packaged sweets, along with other items – is linked to poor health outcomes, like an increased risk of diabetes, obesity, and cancer. In addition, more recent studies have shown that highly processed foods are linked to depression and anxiety. And a few studies have suggested a link between eating ultraprocessed food and increased risk of cognitive decline, according to an article in The New York Times. To avoid ultraprocessed food, read labels on food. Don’t... Continue Reading

I’m upset. I was due to have my teeth cleaned in January. Since I’ve been busy taking the Dean Ornish heart health program and working on my writing, I just called a couple of weeks ago to get an appointment. What did I learn? My dentist, Dr. Attila Talaber, was in Europe and the other staff were just in the office now and then. After a week, someone finally called. The next available appointment is in October. I asked to be put on the waiting list, in hopes that I could get in when a cancelation occurs. The answer? There are 100 people on the waiting list. This kind of customer service is... Continue Reading

Although Mother’s Day is highly commercialized, I like remembering my mom on this special day and I enjoy visiting with my daughters over WhatsApp. Maybe next year, I’ll be able to travel to Spain again in May. Since my birthday is May 4 and my daughter’s is May 23, we have so much fun celebrating our birthdays plus American Mother’s Day and Spanish Mother’s Day in May in Spain. The photo is of my mom. It’s her high school graduation photo. She graduated when she was 16. Mother’s Day spending Consumers plan to spend a total of $35.7 billion on Mother’s Day this year, nearly $4... Continue Reading

No. What ended on Thursday was the covid health emergency on public health and safety measures in the United States. In addition, the World Health Organization recently ended the covid related global health emergency. The U.S. ended the covid health emergency because Republicans would no longer support funding for it. What does the end of the public health emergency mean for you? The Centers for Disease Control and Prevention offers this list of changes: Vaccines will remain available. Access to covid-19 vaccines will generally not be affected for now. The U.S. government is currently distributing... Continue Reading

Graduations are coming up and many parents and students are thinking about student debt, which totals $1.63 trillion in the United States. Student loan debt is about $37,600 per borrower. “In the short term, students are not overly optimistic about their financial situation, as 88 percent are concerned about the economy and 80 percent are worried about inflation,” said Jill Gonzalez, an analyst for WalletHub, a personal finance website. “Inflation has taken a heavy financial toll on the country, and has made higher education less affordable.” However, students do think that going to college... Continue Reading

When I worked at The Anchorage Times during the 1980s, I was fortunate to get my dream job writing a consumer action column. However, along with the job as columnist, I also had to be the religion editor. It meant that every week, I had to write a big feature article on religion along with compiling the Church Circuit, a listing of religious events in the anchorage area for that week. In 1986, I interviewed Rabbi Harold Kushner, author of ‘When Bad Things Happen to Good People,’ about his new book “When All You’ve Ever Wanted Isn’t Enough.” Kushner was coming to Anchorage to take... Continue Reading