Join Rob Roy and me as we discuss building a culture that encourages ownership and creative problem solving. Rob Roy is the founder of Trident CC. One of my favorite parts of this interview was when he talked about using feedback loops to encourage continuous improvement at his company.

1. Empowering employees through recognition

Rob Roy shares his system for recognizing and valuing his employees. He makes a point to acknowledge 2-3 people at every event, providing personalized praise that is meaningful to each individual. This helps foster a sense of belonging and appreciation, rather than just a transactional relationship.

You can watch Rob’s 5 Minute System Segment on YouTube.

2. Cultivating a culture of trust and empowerment 

Rob describes how he empowers his team to make decisions and strategize on the company’s vision and plans. He holds annual planning sessions where the team collaborates to map out the year, with Rob providing the high-level direction and the team working out the details and logistics. This allows his employees to take ownership and feel invested in the company’s success.

3. Feedback loops and continuous improvement

Rob has implemented feedback systems to gather ongoing input from clients on his coaches’ performance. This allows him to identify areas for improvement and provide additional training and support to his team. He also seeks feedback from the clients to understand the real impact of the Coaching, not just surface-level metrics.

4. Cultivating meaningful Relationships 

Rob discusses the importance of building genuine relationships with his employees, clients, and mentors. He highlights the advice and support he has received from successful business leaders like Yakov and Lance, who have emphasized the value of putting people first. Rob strives to embody this mindset in his leadership approach.

Learn more about Rob Roy over at Trident Coaching and Consulting. You can also connect with him on LinkedIn. 

As always, if you have any questions or want to submit a fantastic guest for the podcast, just reach out to me on the Systematic Leader website, and I’ll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Systematic Leader podcast on your favorite platform. Thanks!

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Karl Staib Systematic Leader

Karl Staib founded the SOPguy Method and author of Bring Gratitude. He trains people to create processes that fit the employees’ and the company’s personality. He has been featured by Forbes, NPR and Zen Habits and has worked with great companies such as Philips Global, Southwest Research Institute and Pioneer Nation.

He has been helping clients develop SOPs since 2020, he would likely be utilizing his expertise in workplace happiness and productivity to design effective, efficient, and enjoyable procedures. SOPs are essential for businesses to ensure consistency and quality in their operations, and someone with Karl Staib’s background could bring a unique perspective to this task by focusing not only on the functionality of the procedures but also on how they impact employee satisfaction and morale.