1. Jennifer Krippner from the Institute for Healthcare Excellence – Transforming Organizational Culture and Building Strong Relationships Dr. Laura Sicola 31:05

In this episode of the “Speaking to Influence”, Dr. Laura Sicola spends time with Jennifer Krippner, Chief Experience Officer at the Institute for Healthcare Excellence, which implements evidence-based systems that instill a state of thriving in physicians, nurses, and Caregiver teams.

In this episode you will learn:

  • that cultural transformation takes time, commitment, and courage
  • it is important to be present and attentive in conversations with all team members regardless of their position
  • to not be afraid to assert yourself and defend the high expectations you have
  • to believe in yourself when faced with a challenging situation
  • to make the “big ask” for something you want instead of talking yourself out of asking.


About Jennifer Krippner:

With over 20 years of experience in healthcare Jennifer is the Chief Experience Officer at the Institute for Healthcare Excellence (IHE), where she helps healthcare organizations create a culture that embraces trust, respect, compassion, and teamwork.

Jennifer believes that by nurturing relational skills, we can restore joy to the practice of medicine and improve quality, safety, and efficiency. She brings diverse perspectives and experiences to the team, having worked in various roles and settings in the healthcare industry.

As the Chief Experience Officer, Jennifer partners with healthcare leaders, physicians, nurses, and caregivers to design and deliver customized programs and solutions that address their specific needs and challenges. She employs her skills in healthcare management, marketing, and physician relations to build strong relationships, communicate effectively, and promote the value and impact of their work.

You can connect with Jennifer in the following ways:

  • Institute for Healthcare Excellence: https://www.iheteam.com/
  • LinkedIn: https://www.linkedin.com/in/jkrippner/


You can connect with Laura in the following ways:

  • LinkedIn: https://www.linkedin.com/in/drlaurasicola
  • LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/
  • YouTube: https://www.youtube.com/c/VocalImpactProductions
  • Facebook: Vocal Impact Productions
  • Twitter: @LauraSicola
  • Instagram: @VocalImpactProductions
  • Website: https://vocalimpactproductions.com/
  • Laura’s Online Course: https://virtualinfluence.today

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Laura Sicola Leadership Communication & Influence Expert, Speaker, Author, Podcaster

Dr. Laura Sicola is a leadership communication and influence expert, speaker, author of Speaking to Influence: Mastering Your Leadership Voice, and host of the podcast, Speaking to Influence: Communication Secrets of the C-Suite. Her mission is to transform executives into confident, inspiring leaders whether live or virtually in order to get the results they want and turn their vision into their legacy. As the founder of Vocal Impact Productions, she has trained and coached executives at Comcast, IBM, the US Department of Commerce and Women Against Abuse along with politicians, business owners and non-profit leaders from around the world.

Laura’s TEDx talk, “Want to Sound Like a Leader? Start by Saying Your Name Right,” has nearly 7 million views, and she has been featured on programs such as Fox & Friends First, NBC10 @Issue and PHL 17. She has also spoken to thousands at conferences such as the Professional BusinessWomen of California Conference and the PA Conference for Women.

Laura received her PhD in educational linguistics from the University of Pennsylvania, where she also taught from 2001-2013.