1. Geoff Gross, Founder & CEO of Medical Guardian Dr. Laura Sicola 34:19

This week Geoff Gross discusses how important it is to overcome most clients expectations of receiving poor service or no service at all.  Geoff shares with Laura how he overcomes this “expectation” with writing handwritten notes and making personal calls such as when he had to call a Supreme Court justice and acknowledge his company’s error.


Here are a few things that you will learn in this episode:

  • How to continue to stay close to clients even when there are 300,000 of them.
  • Making sure that you take the time to express your gratitude for an employee and not just assuming that the team expects to just take your word for it.
  • Understanding the power of the written word.
  • Creating a new hire process that makes them feel welcome from the first day.


During the 24-Hour Influence Challenge, Geoff challenges leaders that create a system for upward feedback so that employees can anonymously share feedback.


About Geoff Gross:

Geoff Gross, CEO of Medical Guardian, founded the company in 2005.  Today Medical Guardian is a leading provider of personal emergency response and connected care solutions protecting 300,000 people.

You can connect with Geoff in the following ways:

LinkedIn: https://www.linkedin.com/in/geoff-gross-2055464/

LinkedIn Business Page: https://www.linkedin.com/company/medical-guardian/

Facebook Business Page: https://www.facebook.com/MedicalGuardian/

Twitter Page: https://twitter.com/geoff_gross

Twitter Business Page: https://twitter.com/MedicalGuardian

Instagram Business Page: https://www.instagram.com/medicalguardian/

Website: https://www.medicalguardian.com/


You can connect with Laura in the following ways:

LinkedIn: https://www.linkedin.com/in/drlaurasicola

LinkedIn Business Page: https://www.linkedin.com/company/vocal-impact-productions/

YouTube: https://www.youtube.com/c/VocalImpactProductions

Facebook: Vocal Impact Productions

Twitter: @LauraSicola

Instagram: @VocalImpactProductions

Website: https://vocalimpactproductions.com/


See omnystudio.com/listener for privacy information.

See omnystudio.com/listener for privacy information.

Laura Sicola Leadership Communication & Influence Expert, Speaker, Author, Podcaster

Dr. Laura Sicola is a leadership communication and influence expert, speaker, author of Speaking to Influence: Mastering Your Leadership Voice, and host of the podcast, Speaking to Influence: Communication Secrets of the C-Suite. Her mission is to transform executives into confident, inspiring leaders whether live or virtually in order to get the results they want and turn their vision into their legacy. As the founder of Vocal Impact Productions, she has trained and coached executives at Comcast, IBM, the US Department of Commerce and Women Against Abuse along with politicians, business owners and non-profit leaders from around the world.

Laura’s TEDx talk, “Want to Sound Like a Leader? Start by Saying Your Name Right,” has nearly 7 million views, and she has been featured on programs such as Fox & Friends First, NBC10 @Issue and PHL 17. She has also spoken to thousands at conferences such as the Professional BusinessWomen of California Conference and the PA Conference for Women.

Laura received her PhD in educational linguistics from the University of Pennsylvania, where she also taught from 2001-2013.