In this week’s episode, I am joined by Debra A. Woog, a Crisis Navigation Partner with 30+ years of experience as a leadership researcher, executive, and advisor. Debra’s career path has included conducting research at Harvard Business School, advising tech start-ups on People Strategy, and directing admissions and career development for the MIT dual-degree MBA program Leaders for Global Operations. She earned a B.A. in Psychology and American Studies from Wellesley College and an MBA from the MIT Sloan School of Management. She is a trained mediator & ombudsman, and Brené Brown has certified her as a Dare to Lead professional. Debra speaks of the personal, professional, and business crises that can arrive without warning, quickly turning a well-managed life, team, or organization into a state of confusion and chaos. She guides women to the right messages, tools, and allies so they are able to lead their way to the best possible outcomes.

Debra and I discuss her own journey of becoming a Crisis Navigation Partner and what that all entails, along with how we can lead ourselves out of conflict and crises that arise on a day-to-day basis. 

Tune in to this week’s episode to learn:

• How you can take a moment to reset yourself, and even your patients, in an acute crisis 
• What the differences are in navigating through a personal vs professional crises 
• How the pandemic has been affecting people mentally & the increase in Burnout 
• What key takeaways she suggests to navigating life’s big challenges 
• How the ‘three C’s’ can help when you’re dealing with a crisis, or preparing for one 

Grab your drink of choice and join the conversation!

Resources

Website: www.connecttwo.com 

‘Preparing for Difficult Conversations’ Resource: https://connecttwo.pages.ontraport.net/DCTips

Instagram: https://www.instagram.com/connecttwo/

Facebook: https://www.facebook.com/connecttwo 

Twitter: @connecttwo  

LinkedIn: https://www.linkedin.com/in/connecttwo/ 

Connect with Jennifer George:

• @bestobsessed_with_jenn | Instagram
• Jennifer George | Website
• @jenngeorge08) | Twitter
• Jennifer George | Facebook

Click here to check out my book about connecting and communicating with patients to empower their experiences!

Stay up to date on everything happening with the Healthcare Provider Happy Hour by subscribing to my weekly newsletter at www.jennifergeorge.co 

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Jennifer George Author, Physiotherapist, Podcast Host

At the onset of my career as a Physiotherapist (PT) in 2007, I also became a caregiver to my chronically ill father. Throughout my career and caregiving, I saw both sides of the healthcare system – as a clinician and as a family member & caregiver – and I witnessed the gaps in communication between providers and patients. Walking into a medical appointment with my dad was always a psychological experience and quite often, his healing and our outlook was mainly impacted by the quality of the interactions.

When my dad died in 2018, I was inspired to write my first book, Communication is Care: 9 Empowering Strategies to Guide Patient Healing, published in June 2019. I wrote this book with the intention to help healthcare providers enhance their communication skills and be able to communicate with patients in such a way that it would help their patients achieve their highest level of function, recovery, and independence. My book has received a few awards and was an Amazon Bestseller upon its launch.

In October 2019, I further launched my podcast, The Healthcare Provider Happy Hour. The purpose of my podcast is to support the well-being of healthcare providers so that they may create the best patient experiences and minimize their risk of burnout. I’ve released over 200 episodes to date and have had the opportunity to chat with like-minded people on a similar mission over the past three years from all over the globe.”