Are you looking to improve your patients’ overall experience and minimize any complaints?
In this week’s episode of the Healthcare Provider Happy Hour, I will be discussing four tactics you can apply today, in order to give your patients the best experience. Through my own personal & clinical experiences, an interview with a past guest and patients on the show,, and some of the research, I have pinpointed some of the most common pain points or complaints of patients and how we as healthcare providers can resolve them.
Listen to the full episode to learn:
- What the #1 complaint of patients is according to studies
- Questions you should be asking your patients each session
- How to manage expectations of patients in order to provide the best care
- Why it’s important to keep an open dialogue with your patients and have full transparency
- Four tactics to implement now to improve your patients’ overall experience
Grab your drink of choice and join the conversation!
Resources
Healthcare Provider Happy Hour Episode with Barbara Khozam:
https://jennifergeorge.libsyn.com/how-to-better-deal-with-difficult-patient-situations-enhance-the-overall-patient-experience-with-barbara-khozam
https://participatorymedicine.org/journal/evidence/research/2015/06/25/what-do-people-want-from-their-health-care-a-qualitative-study/
https://www.beckershospitalreview.com/hospital-management-administration/patients-no-1-complaint-front-desk-staff.html
https://www.beckershospitalreview.com/quality/10-most-common-patient-complaints-grievances-with-hospitals.html
Connect with Jennifer George:
Click here to check out my award-winning book about connecting and communicating with patients to create empowering experiences!
At the onset of my career as a Physiotherapist (PT) in 2007, I also became a caregiver to my chronically ill father. Throughout my career and caregiving, I saw both sides of the healthcare system – as a clinician and as a family member & caregiver – and I witnessed the gaps in communication between providers and patients. Walking into a medical appointment with my dad was always a psychological experience and quite often, his healing and our outlook was mainly impacted by the quality of the interactions.
When my dad died in 2018, I was inspired to write my first book, Communication is Care: 9 Empowering Strategies to Guide Patient Healing, published in June 2019. I wrote this book with the intention to help healthcare providers enhance their communication skills and be able to communicate with patients in such a way that it would help their patients achieve their highest level of function, recovery, and independence. My book has received a few awards and was an Amazon Bestseller upon its launch.
In October 2019, I further launched my podcast, The Healthcare Provider Happy Hour. The purpose of my podcast is to support the well-being of healthcare providers so that they may create the best patient experiences and minimize their risk of burnout. I’ve released over 200 episodes to date and have had the opportunity to chat with like-minded people on a similar mission over the past three years from all over the globe.”
